Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. As a South African e-commerce business, our policies are fully compliant with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions (ECT) Act.
Please read our policy carefully to understand your rights and our procedures regarding returns, exchanges, and refunds.

1. Change of Mind (7-Day Cooling-Off Period)
In accordance with the South African ECT Act, you have the right to cancel your purchase and return an item for any reason within 7 days of receiving it.
To qualify for a "change of mind" return, the item must be:
Unused, unworn, and in the exact same condition that you received it.
In its original, undamaged packaging.
Please Note: You will be responsible for paying the direct courier/shipping costs for returning the item to our South African fulfillment address. Shipping costs are non-refundable.

2. Damaged, Defective, or Incorrect Items (6-Month Warranty)
If your item arrives damaged, is defective, or does not match what you ordered, you are protected under the CPA's 6-month implied warranty.
In these circumstances:
You must notify us immediately with photo or video evidence of the defect.
We will arrange for the item to be collected from you at our expense.
Once the defect is verified, you have the right to choose between a full refund, a replacement item, or a repair. We will not force you to accept store credit for a defective product.

3. Items Excluded from Returns
For hygiene and safety reasons, the following items cannot be returned or refunded unless they arrive defective:
Opened cosmetics, beauty, or personal care products.
Items purchased on clearance or final liquidation sales.

4. How to Initiate a Return
Important: Do not ship your item back to the manufacturer or overseas supplier. All returns must be sent to our local South African address.
To start a return, please follow these steps:
Contact our support team via email at scchicsupport@gmail.com with your order number and the reason for the return.
If your item is defective, attach clear photos or videos showing the issue.
Our team will provide you with the correct South African return address and instructions.

5. Refunds and Processing Times
Once your return is received and inspected at our local facility, we will send you an email notifying you that we have received your item and whether your refund has been approved.
Approved refunds will be processed and automatically credited back to your original method of payment (e.g., PayFast, Yoco, Credit Card, or EFT).
Please allow 15 to 20 business days for the refund to reflect in your account, depending on your bank's processing times.

For any questions regarding your order or this policy, please reach out to us at scchicsupport@gmail.com.